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AI-Powered IT Support Technician

Take the Busywork Off your team’s plate

AI-powered 24x7 IT Support Technician for MSPs - resolving upto 50% of your tickets end-to-end, just like someone on your team.

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Why Lattice ?

upto 50%

Tickets auto-resolved

90%

Faster resolution times

12%

Average CSAT increment

10%

Higer Margins

Higher margins + Real growth.

Your team finally has the bandwidth to take on more projects without hiring.

Higher margins + Real growth.

Your team finally has the bandwidth to take on more projects without hiring.

Keep SLAs green

Clients get the quick service they need. Your CSATs go up, and your MSP keeps winning more business.

Keep SLAs green

Clients get the quick service they need. Your CSATs go up, and your MSP keeps winning more business.

PROCESS

How it Works ?

We do a white glove deployment which goes live within 7 days with no heavy lift from your end and no new tools for you to learn.

Connect your tools

We integrate with your existing tools RMM, PSA and other systems.

Step 1

Connect your tools

We integrate with your existing tools RMM, PSA and other systems.

Step 1

Configure

Our team sets up Lattice, it learns your environment and company-specific processes & policies.

Step 2

Configure

Our team sets up Lattice, it learns your environment and company-specific processes & policies.

Step 2

Tickets Auto-Resolve

In less than 7 days, Lattice starts resolving your daily tickets end-to-end.

Step 3

Tickets Auto-Resolve

In less than 7 days, Lattice starts resolving your daily tickets end-to-end.

Step 3

INTEGRATIONS

Seamless Integrations with Tools you already use

Works with PSA, RMM, and other systems you already use - no new tools, no extra setup.

Check your ROI with Lattice

Run a free ROI assessment to see the hours saved, tickets resolved, and money gained for your MSP business

ROI test is Free

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